Purchasing should be straightforward. You pay the price and expect it to work. If something is wrong—whether it is broken, unsafe, or substandard-you have the right to take action. In the UK, you are protected by the law and might be able to get compensation for a defective product.
This guide will help you understand your rights and the role Claim Central can play in dealing with faulty consumer goods and product liability.
What Are Your Consumer Rights?
The Consumer Rights Act 2015 protects your rights when you buy goods in the UK. It covers the majority of the items you purchase when shopping online or in-store.
You can return an item if it is:
- Faulty
- Not as described
- Not fit for use
- Broken or damaged when delivered
If any of the following conditions apply to your product, it is considered defective. You have a right to a refund, repair, or replacement.
This is your right to return goods as a consumer. If something is wrong, you don’t have to take it.
Can I Insist on a Replacement for Faulty Goods?
Yes, if a product is defective, you can ask for a replacement. You can also ask for a full refund within the first 30 days. After that period, the seller should offer to repair or replace the item.
If repair or replacement fails, continue to pursue a refund or partial refund.
So, can I insist on a replacement for faulty goods?
Definitely – especially when you didn’t cause the problem.
Consumer Rights for Damaged Goods Delivered
When your order arrives damaged, don’t delay. Take photos of the damage and the packaging, and contact the seller immediately.
When goods arrive that are damaged, you are covered under consumer rights. The seller must either replace the item or provide a refund. You shouldn’t have to pay return postage for something that comes faulty.
What is Product Liability?
That’s even worse if the defective product causes injury or damage in the first place. You may have a right to claim for product liability and faulty products.
These claims cover:
- Electric shock from a faulty device
- Injury caused by sharp edges or unsafe materials
- Fires caused by defective appliances
- Skin reactions from harmful cosmetics
If so, you may pursue claims for compensation for defective product injury. The manufacturer or seller may be liable by law.
Your Responsibilities for Defective Products
You should:
- Stop using the item
- Collect evidence (photos, receipts, injury reports)
- Keep the packaging and documents.
- Report the issue to the seller or manufacturer for resolution.
- Speak to an expert if you’ve been harmed.
You also play a part in the process. Your duties regarding defective products are to identify the fault and demonstrate how it caused the loss.
How Claim Central Helps
Claim Central helps UK consumers access their entitlements. Whether it’s a refund, replacement, or injury, they can help you.
Here’s how it works:
- Go to www.claimcentral.co.uk
- Share your issue using a short form.
- Their team reviews your case.
- You get free advice and support.
- If you’re eligible, they handle the whole claim process.
They handle product liability cases, claims involving defective consumer goods, and related matters; all explained in plain English – not one word of legalese. They are friendly, responsive, and work on a no-fee basis!
Final Thoughts
Getting a defective product is frustrating, but you don’t have to accept it. You are protected by law – the Consumer Rights Act 2015 – and it’s your right to receive what you expected.
If you have received poor quality goods or been injured by a product, you may have a strong case; know your rights, keep your records, and use what is available to you, including asking for help.
If you want easy access to expert help, go to Claim Central. They make product liability and defective product claims simple and stress-free.
👉 Start your claim at www.claimcentral.co.uk
